Whether you’re in a difficult conversation with your loved one or are in a deeper conversation trying to resolve a difficult problem, people like feeling heard, feeling seen, feeling ‘felt’. Reflective listening enables you to tune into what another person is thinking and feeling. We’ll discover how you can really listen and acknowledge someone – both in terms of content and feelings. We’ll also give you an insight into three common high-risk responses that can derail a conversation as defined by Neil Katz and Kevin McNulty.

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